Our guarantee in a nutshell: your money back if you’re unsatisfied for any reason.

We want you to be thrilled with your purchase and we do our best to make sure you will be. But if you aren’t 100% happy for any reason you can choose between a full refund or a free replacement for the item or items. Just get in touch as soon as possible if you have any issues!

We want you to be happy with our products and with our service. BoxedBlooms benefits massively from our happy customers sharing the love and spreading the word about us! If you’ve had a great experience ordering from us then please don’t hesitate to tell your friends and family – we love you too and we want everyone to enjoy our high quality products.

If you’re not 100% satisfied with our service, for whatever reason, we’d really appreciate if you could give us the opportunity to make things right. We want you to be happy and if you get in touch we will do our best to sort out any problems. Our customer service lines are open 24/7 and you can contact us through the website too. 

And because we are all about the transparency – from our crystal-clear prices to the scent guarantee on our candles – if we don’t fix your problem you can go ahead and write as many negative reviews as you like! We’re pretty confident it won’t come to that.